Frequently Asked Questions

  1. I’m not familiar with Rx Outreach. How do I know it is a reputable pharmacy?

    Rx Outreach is a fully accredited pharmacy located in St. Louis, Missouri. We are licensed to dispense prescriptions to patients in all 50 states, Puerto Rico, the U.S. Virgin Islands, and Guam. All of our medications are FDA approved and supplied directly by the pharmaceutical companies that manufacture them. Rx Outreach is accredited by the following:

    • National Association of Boards of Pharmacy (VIPPS accreditation. VIPPS stands for “Verified Internet Pharmacy Practice Sites”)
    • The Better Business Bureau (A+ rating, the highest possible rating)
    • GuideStar (Gold Level, the highest possible rating)
  2. How can I find out which medications are available through Rx Outreach?
    Look here for the most up-to-date medication list and costs. You can search by medication or condition. If you aren’t sure if your medication is available, call 1-888-RXO-1234 (1-888-796-1234) to speak with one of our Patient Care Advocates.
  3. What if my medication is not on your list?
    Rx Outreach offers more than 600 medication strengths to help you treat chronic conditions. If you don’t see your medication on our list, call 1-888-RXO-1234 (1-888-796-1234) to speak with one of our Patient Care Advocates. You can also take the Rx Outreach medication list to your doctor and see if there is an alternative medication that might work for you.
  4. How can I contact Rx Outreach?
    View our Contact Us page.
  5. Why are there multiple phone numbers for Rx Outreach?
    Over time, we have added phone numbers to make it easier for patients to contact us. We don’t ever disable phone numbers, so you shouldn’t ever have an issue getting in touch with us.
  6. Where can I view detailed information and legal documents associated with Rx Outreach?

    There are a variety of documents available for your review.

    • 2013 Annual Report
    • Web Privacy Policy
    • Notice of Privacy Practices
    • Written requests for a copy of your Personal Health Information (PHI), an amendment to your PHI, an accounting of disclosures, restrictions on your PHI, or confidential communications may be addressed to:
      • Rx Outreach
      • Attn: Privacy Officer
      • PO Box 66536
      • St. Louis, MO 63166-6536
  7. Is Rx Outreach free?
    Through Rx Outreach, you pay an affordable price for your medication. There are no additional enrollment fees, membership fees, or standard shipping fees.
  1. Who qualifies for Rx Outreach?
    Rx Outreach is available to individuals and families whose household income is at or below 300% of the Federal Poverty Level. Find out if you meet our eligibility requirements by answering two questions.
  2. If I have a prescription drug benefit or use a Patient Assistance Program, can I still use Rx Outreach?
    Yes. Rx Outreach is available even if you are on Medicare, Medicaid, or other insurance… even Medicare Part D. You can order from as many Patient Assistance Programs as you like and still receive medications through Rx Outreach. However, we are not able to process claims with your insurance company for the medications you receive through Rx Outreach.
  3. If I receive insurance coverage through the Affordable Care Act (ObamaCare), can I still use Rx Outreach?
    If you buy health insurance through the Affordable Care Act, you are still eligible to participate in the Rx Outreach Program.
  4. How do I enroll in Rx Outreach?

    There are three easy ways to enroll in Rx Outreach.

    1. Complete our online application.
    2. Call 1-888-RXO-1234 (1-888-796-1234) to enroll with one of our Patient Care Advocates.
    3. Print the Rx Outreach application. Complete the enrollment form and mail it, along with your prescription and payment, to:
      • Rx Outreach
      • PO Box 66536
      • St. Louis, MO 63166-6536
  5. Do I need to provide official documentation such as a Social Security Card or Green Card in order to enroll in Rx Outreach?

    To enroll and order most medications available through Rx Outreach, you only need to provide your name, household income, contact information, and a doctor’s prescription.

    However, if you are ordering a controlled substance (a narcotic), U.S. law requires you to provide a copy of your photo ID (for example, a driver’s license or State ID) AND a copy of your Social Security Card or Green Card. If these are not available, you can supply a copy of your most recent paystub or income tax form.

  6. To join Rx Outreach, I know I need to complete the Enrollment Application. Is there anything else I need to provide?

    Along with your application, you must supply the following:

    1. Valid prescription for each medication you wish to receive through the program
    2. Payment for your order (check, money order, or credit card information)
  7. If I enroll online, how do I send in my prescription and payment?

    Payment and prescriptions can be sent in a variety of ways.

    • Payment can be sent by:

      • Entering your credit card information as part of the enrollment application.
      • Mailing your check or money order to Rx Outreach. When mailing your check or money order, you must include your shipping address AND your date of birth so that we can match your payment to your enrollment application. Mail to:
        • Rx Outreach
        • PO Box 66536
        • St. Louis, MO 63166-6536
    • Prescriptions can be sent by:

      • Asking your healthcare provider to ePrescribe your prescription to Rx Outreach. Our Surescripts NCPDP ID is 2635855.
      • Asking your healthcare provider to fax your prescription to 1-800-875-6591. Note: Faxed prescriptions can only be accepted from a healthcare provider’s office/facility.
      • Mailing your prescription to Rx Outreach. Again, when mailing your prescription, you must include your shipping address AND your date of birth so that we can match your prescription to your enrollment application. Mail to:
        • Rx Outreach
        • PO Box 66536
        • St. Louis, MO 63166-6536
  8. I used the online checker to see if I’d be eligible for Rx Outreach, but the website said I should contact Rx Outreach to check if I qualify. What does this mean? What should I do next?
    If you received this message, it means we may need to ask a clarifying question or collect some additional details in order to determine if you are eligible. Please call 1-888-RXO-1234 (1-888-796-1234) to speak with one of our Patient Care Advocates. If you are denied due to income, you may ask about our Appeals Process so we can determine if you have special circumstances.
  9. If I am denied enrollment in Rx Outreach, may I appeal?
    If your enrollment has been denied because your annual income does not meet the program requirements, you may appeal by submitting the following documents:

    1. Completed application
    2. Proof of annual income
    3. Paragraph explaining the reason for the appeal (for example, excessive medical expenses)
    4. Documentation supporting the reason for the appeal (for example, medical bills)
  10. Will my enrollment in Rx Outreach expire? How do I reapply?

    Enrollment in Rx Outreach is valid for one year. Re-enrollment is very easy. You’ll only be asked to confirm your income and number of people in your household.

  1. May I transfer my prescriptions from another pharmacy to Rx Outreach?
    Yes. Once you have enrolled in the program, you may transfer your prescriptions to Rx Outreach. Please call 1-888-RXO-1234 (1-888-796-1234) to speak with one of our Patient Care Advocates. Keep in mind when transferring existing prescriptions that it may be more cost effective for you to order 90 or 180 day supplies, when able.
  2. How long will it take to get my medications through Rx Outreach?
    Once your application is approved and your prescription is received and reviewed by our pharmacists, your prescription should arrive in about a week.
  3. How does Rx Outreach ship my medication?
    The majority of our medications are shipped through the United States Postal Service. Controlled substances are shipped First Class through the United States Postal Service and require signature confirmation when they arrive.
  4. Can I receive my shipment sooner?
    Yes, you may request faster shipping for an additional fee. Please call 1-888-RXO-1234 (1-888-796-1234) for more information.
  5. Is it safe to get my medications through the mail?
    Yes. More than 200,000 people have gotten medications from Rx Outreach. All of our medications are FDA approved and supplied directly by the pharmaceutical companies that manufacture them. Rx Outreach is accredited by the following:

    • National Association of Boards of Pharmacy (VIPPS accreditation -VIPPS stands for “Verified Internet Pharmacy Practice Sites”)
    • The Better Business Bureau (A+ rating, the highest possible rating)
    • GuideStar (Gold Level, the highest possible rating)
  6. What if my medication doesn’t arrive?
    If a prescription does not arrive within a week of your confirmed order date, please call 1-888-RXO-1234 (1-888-796-1234) to speak with one of our Patient Care Advocates.
  7. What if I have a question about my order?
    You are able to check the status of your order directly online.  LOGIN to your account to view the status of your prescription order. If you have additional questions about your order, please call 1-888-RXO-1234 (1-888-796-1234), Monday through Friday, 7:30am – 5:30pm Central time to speak with one of our Patient Care Advocates.
  8. What if I have a medical question about my medication?
    An Rx Outreach pharmacist is available to answer any questions you have about your medication. Please call 1-888-RXO-1234 (1-888-796-1234) and request to speak with a pharmacist.
  9. Is there a simple way to track when it is time to refill my medication?
    All Rx Outreach patients will receive a refill reminder approximately three weeks prior to your medication running out. In order to make sure you do not have a lapse in your medication, please take action when you receive this reminder.
  10. How do I refill my medication?

    Refills may be requested through RxOutreach.org, by phone, or by mail.

    • LOGIN to your account and refill your prescription online.
    • Call 1-888-RXO-1234 (1-888-796-1234) to refill your prescription via phone.
    • Print and complete the Refill Form. Mail the completed form and payment to:
      • Rx Outreach
      • PO Box 66536
      • St. Louis, MO 63166-6536
  11. What happens if my prescription is out of refills?
    If the prescription we have on file for you does not have any refills remaining or has expired, you will receive a renewal reminder. Please ask your healthcare provider if a new prescription for your medication is appropriate. Ask your healthcare provider to fax or ePrescribe the new prescription directly to Rx Outreach.
  12. I’m worried about drug safety. Where does Rx Outreach get its medications?
    Rx Outreach is a licensed and accredited pharmacy. So just like all major retail pharmacies, all of our medications are FDA approved and are supplied directly by the pharmaceutical companies that manufacture them. All prescriptions that are provided through Rx Outreach are verified and filled by licensed U.S. pharmacists.
  13. I want to be good to the environment. How should I dispose of my unused medications?
    Please visit the FDA’s website and learn about how to properly dispose of unused medications.