Rx Outreach has been providing safe, affordable medication to patients across the country since 2010. All of our medications are FDA-approved and supplied directly by pharmaceutical manufacturers. We are regulated by the Federal Drug Enforcement Agency, licensed by the Bureau of Narcotics and Dangerous Drugs, and maintain licensing to deliver FDA-approved medications. Rx Outreach is accredited by the following: National Association of Boards of Pharmacy VIPPS accreditation ("Verified Internet Pharmacy Practice Sites"), The Better Business Bureau (Accredited Charity), and GuideStar (Platinum Level, the highest possible rating). Lastly, Rx Outreach has been recognized among the "Best Online Pharmacies" by Forbes (2022) and Money Magazine (2020 and 2021).
Rx Outreach is a non-profit, digital pharmacy that provides over 1,000 affordable medication strengths to people in need. We have provided prescription medications to over 500,000 patients. Rx Outreach was a program originally developed as a subsidiary of Express Scripts, Inc. in 2004. In 2010, Express Scripts spun off Rx Outreach to be a stand-alone, charitable organization in order to improve access to prescription medications for low-income, uninsured patients.
To contact Rx Outreach, please call 314-222-0472 or 800-769-3880. Our Patient Contact Center is open 7:00am – 7:00 pm CST Monday through Thursday, 7:00am - 5:30 pm CST on Friday, and 9:00am - 2:00pm on Saturday. Voicemails will be responded to within two business days.
Rx Outreach is available to individuals and families whose income is at or below 400% of the Federal Poverty Level. This changes each year, but for a single person, annual income cannot exceed $58,320; a family of four may have an annual household income up to $120,000. Due to inflation and pandemic-related expenses, we have broadened our guidelines to temporarily assist more people. If you have questions about your eligibility, please call us at 314-222-0472.
Yes. Many of our patients find that our medication prices are less than their co-pays. Patients who are eligible for Medicare Part D can use Rx Outreach, specifically when they reach the "donut hole." However, Rx Outreach does not accept insurance (including Medicare), so the cost is out-of-pocket.
For the most up-to-date list of medications and prices, view the list on our website under the Find Your Medication tab. You may search by medication or sort the list by column.
Rx Outreach offers more than 1,000 medication strengths to help you treat chronic conditions. You can take the Rx Outreach medication list to your doctor and see if there is an alternative medication that might work for you. If you don’t see your medication on our list, you can also call 314-222-0472 to speak with one of our Patient Care Advocates.
At this time, insulin is not available from Rx Outreach; however, we do carry Insulin Syringes, Blood Glucose Monitors and Strips, Lancets, and some medications that help control blood sugar for diabetes (Glipizide Tablets, Glimepiride Tablets, etc.). You can see our full list of supplies by typing "OTC" in the search bar on our Find Your Medication page.
You can enroll a few different ways. You can find all these options on easy-to-click buttons located at the top of https://rxoutreach.org/find-your-medication/ You may start enrollment online by completing this form or downloading and completing the full application and mailing or faxing it to us. We can also enroll you over the phone if you call us at 314-222-0472 or 800-769-3880.
All patients are now automatically re-enrolled in the Rx Outreach Program. You may will be asked to confirm that your annual household income still falls within the current guidelines of the program.
If your enrollment has been denied because your annual income does not meet the program requirements; you may appeal by submitting the following documents:
1. Completed Application
2. Proof of Annual Income
3. Narrative explaining the reason for the appeal, i.e. excessive medical expenses
4. Documentation supporting the narrative
When you enroll, you are not required to submit any documentation verifying your income or to provide any other form of identification. Your signature on the application is attesting that the information you are providing is complete and accurate. If you are ordering a controlled substance, you will be required to provide a copy of your government-issued photo ID (for example, a driver’s license, state ID, or passport).
Along with your completed application, you must submit a valid prescription for each medication that you want to receive through the program. You must also submit your payment method in order to receive your medication (forms include: check, money order, credit card).
Although different states have different regulations regarding controlled medications, you generally need a form of identification if you see "(CS)" following the name of your medication on our Medication List.
If you are using a credit card (i.e. you provided credit card information during enrollment), have your physician or healthcare provider fax your prescription to 1-800-875-6591. Your doctor can also e-Prescribe your prescription. Rx Outreach is in the Surescripts network under NCPDP ID 2635855.
You are also welcome to mail a check or money order directly to Rx Outreach; however, your prescription must be sent to Rx Outreach by your doctor. We cannot accept prescriptions from our patients. You can mail your check or money order to:
3171 Riverport Tech Center Drive
Maryland Heights, MO 63043
Most medication from Rx Outreach is not free; however, because we are a non-profit organization, our prices are significantly less expensive than retail pharmacies. We do offer some free medications each month on a first-come, first-served basis. This list is available through our Monthly Newsletters. You can sign up for this newsletter by clicking on the button for "Patient Newsletter" and submitting your email address at the very bottom of each of our web pages.
Rx Outreach values transparency. It is completely free to enroll in Rx Outreach. There are no monthly or annual membership fees either. The price you see on the Medication List is the price you pay, including standard shipping.
Refills may be requested through the website's patient portal, through text messaging, or by phone if you are using a credit card. To request a refill of your medication(s) online, login to your online account, select the Refill button on your patient page, enter your information in all the appropriate fields, and submit. Your order will be processed in 48 hours.
If you wish to call to refill your prescription, please call customer service at 1-314-222-0472.
If you would like to refill by text messaging, please let us know so that this feature is active on your account.
If you wish to mail in your refill order, go to the Patient Forms page, select the Refill Form, print the form, and complete it. Mail the completed form and your method of payment to:
3171 Riverport Tech Center Drive
Maryland Heights, MO 63043
You will receive a Refill Reminder call or text reminder approximately 3 weeks prior to your medication running out. If you opted-in to text message alerts, you will also receive a text message alert regarding your refill. In order to make sure you do not have a lapse in your medication, please take action when you receive this notification.
Once you have been enrolled in the program you may transfer your prescriptions to Rx Outreach. Your prescriptions must have enough refills for a 30-day supply to be able to complete the transfer. You can request for a transfer on our website. You can also call customer service at 314-222-0472 to request your transfer and to provide payment information.
Rx Outreach provides affordable medications for people in need. Many of the medications on our program allow for a substantial savings over your local retail pharmacy cost. Last year alone, we saved our patients over $51 million. Our pharmacy also provides high-quality service and dispensing accuracy due to the level of automation used in dispensing your prescription. Lastly, it is convenient to get your medications delivered right to your door.
The majority of our medications and all diabetic supplies are shipped through major shipping carriers with delivery confirmation. Controlled substances ship via USPS first class with signature confirmation. You may also request that your shipment be expedited.
Yes. All Rx Outreach medications are filled at our St. Louis area pharmacy by licensed pharmacists. We mail your prescriptions in a secure, nondescript package to any address of your choice. All our packages are trackable.
Once the application is approved and your prescription validated; your medication will be shipped and will arrive in about 3-6 days. Mail order programs are intended for medications that you take over a long period of time, such as high blood pressure medication, diabetes medications and supplies, etc.
You may request expedited shipping via FedEx for an additional fee. Fees are based on the weight and destination of the package. Please call customer service at 314-222-0472 or 800-769-3880 for more information or to request an expedited shipment.
If your prescription does not reach you in the initial shipment period (4-10 days), please call customer service immediately at 1-314-222-0472. Don't worry-- your Rx Outreach prescriptions are mailed in a secure, nondescript package and tracked. We cannot provide refunds or replacements after 30 days. We are unable to accept returned medications, even if they are unopened.
You are able to check the status of your order directly online through your online account. Log in to your account to view the status of all of your prescription orders. If you have additional questions about your order, please call us at 1-314-222-0472 or 1-800-769-3880.
During our open hours, a pharmacist is also available to answer questions about your medicine. Please call customer service at 1-314-222-0472 or 1-800-769-3880 and request to speak with a pharmacist.
All of our medications are FDA approved and directly supplied by either the pharmaceutical manufacturer or a recognized national drug wholesaler. All of our suppliers are licensed by the State of Missouri. Also, all prescriptions that are provided through Rx Outreach are verified filled by U.S. licensed pharmacists.
Rx Outreach primarily offers generic drugs, which are a chemically equivalent, lower-cost version of brand-name drugs. A brand-name drug and its generic equivalent are required by the FDA to have the same active ingredient, dosage, safety, strength, usage directions, quality, performance and intended use. At Rx Outreach, you’ll find the same quality medications that you’re used to or the generic equivalent for less, delivered to your door.
We serve approximately 25,000 each year. Since our founding in 2010, Rx Outreach has served more than 500,000 patients.
Many healthcare professionals are unaware that a non-profit pharmacy like Rx Outreach exists. If you know that Rx Outreach carries your medication, your doctor can prescribe your medication through Rx Outreach by fax or electronically. Some of our patients download and bring our 1-page Medication by Disease State list to their doctor to see if a less expensive alternative is available at Rx Outreach.
We do not have, nor do we require, coupons or pharmacy cards.
Sign up for our monthly Patient Newsletter to stay up-to-date on our medications and to be the first to receive the free medication list. You can sign up by selecting the "Patient Newsletter" button at the bottom of each of our web pages and entering your email.
Please follow FDA guidance for how to safely dispose of your unused medications. To learn more, visit this website.
Please FDA guidance for how to safely dispose of used sharps (needles, syringes, lancets, etc.). To learn more, visit this website.
For an emergency, you should call 911 immediately. Another resource is the national, toll-free Poison Help line, 1-800-222-1222. They can connect you to your local poison center and is a resource for help in a poisoning emergency.
We get asked this question so often that we decided to add it to the FAQ’s! Our mission is to provide affordable medication for people in need. Our vision is a world where every person has access to the medications they need. As the nation’s largest nonprofit pharmacy, Rx Outreach truly understands and appreciates the value of your dollar. We also understand that whether you are uninsured, under-insured, or insured the cost of medication can significantly impact your budget for life’s other necessities.