Started by Express Scripts in 2004 as the first ever generic medication Patient Assistance Program, Rx Outreach became an independent nonprofit organization in 2010. Since separating, we have served more than 150,000 people and remain the first and only nonprofit organization to provide both branded and generic medications for little to no cost to people in need.
Frequently Asked Questions
Find answers to your questions.
Email inquiries will be responded to within two business days
P.O. Box 66536
Saint Louis, MO 63166-6536
3171 Riverport Tech Center Drive
Maryland Heights, MO 63043
Patient Services: 1-800-769-3880
Hours are 7:00 am – 5:30 pm CST Monday-Friday
Voicemail inquiries will be responded to within two business days
Written requests for a copy of your PHI, an amendment to your PHI, an accounting of disclosures, restrictions on your PHI, or confidential communications may be addressed to:
Attn: Privacy Officer
P.O. Box 66536
St. Louis, MO 63166-6536
Benjamin Akande, PhD
Chief Corporate Partnership Officer and
Dean of the School of Business and Technology
Lakesha Butler, PharmD, BCPS
Clinical Associate Professor, Department of Pharmacy Practice
Southern Illinois University – Edwardsville School of Pharmacy
United Way of Greater St. Louis
Johnny Furr, Jr.
President, Furr Strategy Group LLC
Former VP, Urban Marketing and
Community Affairs, Anheuser-Busch Cos., Inc.
Director, Human Resources
Major General Elder Granger, US Army (retired) MD, FACP, CPE, FACPE, CMQ, FACHE
President and CEO
The 5Ps, LLC
President and CEO
Delta Dental of Missouri
Rx Outreach, Inc.
Chairman and CEO
Linda Martinez, JD
Bryan Cave, LLP
Steven Miller, MD
Senior Vice President, Chief Medical Officer
Publisher and Executive Editor
St. Louis American Newspaper
Retired President and CEO
Urban League of Metropolitan St. Louis
Richard White, MD
Executive Medical Director, Clinical Performance Improvement Center
SSM Health Care
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What People Are Saying…
“Please know that your program has been a true life-saver for my wife who has been bed-ridden for the last three years.
I will be 80 years old next year and have very little to send in the way of an expression of heartfelt appreciation for your wonderful prescription assistance program. … I believe with all my heart that Rx Outreach is a living example of a corporation that practices His teaching ‘inasmuch as you have done it unto the least of these, you have done it unto Me’.
God bless, Rx Outreach, and all its employees and their families.”
“I just wanted to say thanks to Rx Outreach Center for helping me get my medications. I would have had to do without if they hadn’t got me help. … I want to thank you Very Very Much.
“As a pastor with limited income and a few health issues, I have been a longtime, and very appreciative customer who has benefited from such a wonderful program. I’m grateful for how Rx Outreach has blessed and saved our family thousands of dollars. The model and thinking that underlies this program is refreshing!”
“We are full time missionaries and are dependent on individuals – faith supported. We also had insurance and it stopped as we got it through another service – costs less – but doesn’t cover as much. I regularly take medicine, have for years – when 2 years we tried the generic – it’s cheaper and thankfully it worked. I just went to get my refill and the bill was $600. We had already hit our max – in a very short time. We were praying and asking the Lord for wisdom. My husband found Canada – it would be $400 – that’s better. We prayed. We called a friend who sells veterinarian drugs and he told us about you. We read everything – were amazed – but still there has to be a catch – got the new Rx – mailed it and a check and waited for the catch.
Praise God we received a package from you with my medicines. I cried with joy and when I opened it – it was absolutely beautiful.
Rx Outreach – honoring God by serving others – you have definitely served my family. We are absolutely thrilled and I praise God for you and your hearts to serve our family and many others.
Thank you! Thank you!!”
“I just wanted to say ‘Thank You’ for sending my medicine at such a reasonable cost. It’s people like Rx Outreach that make ‘Senior’s’ able to afford their valuable medicine. A million ‘thanks’ to all. Thanks for the prompt service also.”
“I would like to tell you how much I appreciate the … medication you have sent me. It means so much to know that someone cares for people like I am … I thank you for caring!!”
“… You will never know how much we appreciate your help.”
“I can’t begin to tell you how helpful this is. Thank you so much for being patient through all my phone calls and you guys reassuring me this wasn’t a scam and explaining everything to me with such Kindness!!”
“A big thanks for ‘coming through’. Everyone on the phone is very knowledgeable and polite. I hope to stay with Rx for a long, long time!
Your happy customer.”
“Thanks for including me in your prescription by mail plan. In today’s world not a lot of people care to help others. Please thank all your good people working at Rx Outreach for me.”
“As a customer, I wanted you to know that (employee) has been an outstanding representative of Rx Outreach. I know that working with seniors isn’t the easiest thing in the world, however (employee) not only makes everything clear for me, but she listens well.”
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