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CURRENT OPENING(s)

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Title:   Patient Support Advocate (Bilingual, Spanish)

Department:  Operations

Reports to:   Front-End Operations Coordinator

Classification:   Non-Exempt

Compensation:   $22/hour

Position Summary:

Rx Outreach is seeking a compassionate and mission-driven Patient Support Advocate to join our patient call center team. In this frontline role, you will provide direct assistance to patients, caregivers, and healthcare partners across the country, helping them access affordable medications and navigate Rx Outreach’s pharmacy services. This role is ideal for someone who thrives in a fast-paced, service-oriented environment and is passionate about making a difference in people’s lives.

What You’ll Do:

• Provide empathetic, professional assistance to patients via phone, email, and online messages, addressing questions about prescriptions, program eligibility, order status, pricing, and more.
• Support patients and partners through complex medication access needs, offering clear guidance and escalating concerns to the appropriate internal teams when needed.
• Ensure timely and accurate data entry across systems, including patient records, orders, and partner information.
• Help patients troubleshoot account access or documentation issues and proactively follow up to ensure resolution and satisfaction.
• Educate patients on Rx Outreach’s services and mission, empowering them to make informed choices about their health.
• Collaborate with team members to support a consistent, high-quality patient experience across all touchpoints.
• Operate within a mission-driven, performance-oriented environment, meeting benchmarks related to responsiveness, patient satisfaction, and data accuracy.
• Identify common challenges or trends in patient concerns and recommend solutions to improve service and efficiency.
• Actively participate in a culture of learning and feedback—both giving and receiving—with the goal of continually improving our processes and your own development.

What You’ll Bring:

• Experience in a customer service or call center role, especially within a healthcare, nonprofit, or pharmacy setting.
• Comfort working across multiple channels (phone, email, online forms) in a fast-paced environment.
• A compassionate, problem-solving mindset with the ability to handle sensitive or urgent patient issues.
• Strong communication and organizational skills, with attention to detail and follow-through.
• Familiarity with patient support systems, pharmacy operations, or healthcare navigation (experience with Medicare patients a plus).
• Experience working in a mission-focused or metrics-driven environment.
• Willingness to learn, grow, and contribute ideas for improving the patient experience and internal systems.
• Comfort with remote work tools and a stable internet connection for occasional remote work opportunities.
• Bilingual (English/Spanish) required.

Why Rx Outreach?

Rx Outreach is a nonprofit pharmacy dedicated to making medications accessible and affordable for people in need. As a Patient Support Advocate, you’ll be a vital part of our mission—helping real people every day with compassion, efficiency, and respect. You’ll also join a supportive team that values your voice, encourages professional growth, and welcomes ideas that make our services even stronger.

Supervisory Responsibility

None

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to use hands to handle or feel and is required to sit for long periods.

Position Type/Expected Hours of Work

This is a full-time position and hours of work are generally during business hours.

Travel

None anticipated.

Required Education & Experience

• High School Diploma or its equivalent
• Able to get Pharmacy Technician Licensure or provide proof of current license
• General computer knowledge
• Basic math skills
• Ability to multi-task
• Basic oral and written communication skills
• Customer service know-how

Preferred Skills & Experience

• Experience working in a call center or retail pharmacy setting
• Prior data entry experience
• Detail orientated with organizational skills
• Ability to adjust in an active work environment
• Learns quickly, solve problems and makes decisions
• Willingness to work a flexible schedule

Rx Outreach is an equal opportunity employer and does not discriminate in employment opportunities or practices based on race, color, religion, gender, national origin, citizenship, authorized alien status, marital status, veteran status, sexual orientation, age, disability, pregnancy or any characteristic or activity protected by law.

Job Standard

This job description does not fully capture all responsibilities of the position at Rx Outreach. The needs of the organization may change, requiring other duties to be assigned.

To Apply

Submit resume to careers@rxoutreach.org. Applications reviewed on a rolling basis for two openings.