FREQUENTLY ASKED QUESTIONS 

Prasco-labeled Fluticasone Propionate HFA Inhalation Aerosol Patient Assistance Program

Finding your way through any Prescription Assistance Program (PAP) can bring up a few questions, and we’re here to guide you through that process! We've crafted our FAQs not only to guide you, but also so you can easily explain them to a friend or family member. Whether you're looking for quick answers or need detailed explanations, you'll find many of them here. For anything that is unclear or if you have other questions, please reach out to us! Prasco@RxOutreach.org or 1-866-578-2444

 

What is the Federal Poverty Level (FPL)? 

The Federal Poverty Level (FPL) is a way to measure income, considering things like the cost of living and how many people live in your household. This guideline is decided each year by the department of Health and Human Services (HHS). FPL helps some programs to determine who qualifies to be sure resources are provided to those who need it. The below chart calculates 300% of the Federal Poverty Level related to household size.

300% FPL Chart

How do we use Experian to determine eligibility?  

Rx Outreach may use Experian to verify your income and confirm your eligibility based on any stated Federal Poverty Level (FPL) criteria. When you apply for a program, you are giving our team permission to process this simple check to confirm income levels. This check does not affect your credit score in any way. We handle this verification with care, making sure your privacy is protected.  

Why do programs have income limitations and/or eligibility requirements? 

Income limitations and eligibility requirements ensure that assistance programs target and serve those experiencing the greatest need. By setting this criteria, Patient Assistance Programs (PAPs) can successfully direct resources to individuals and families who fall below specific income guidelines, like the Federal Poverty Level, or face other hardships when accessing their medications.

What if I have insurance? What if my insurance doesn’t cover prescriptions? 

Currently, Prascos' Patient Assistance Program requires applicants to be uninsured for the Product (see Terms and Conditions for complete details). If you have questions, please give us a call at 1-866-578-2444

Which medications are covered by the Prasco Patient Assistance Program administered by Rx Outreach? 

Prasco-labeled Fluticasone Propionate HFA Inhalation Aerosol is the only product covered under this Patient Assistance Program. For the list of strengths offered by the Prasco program, please see below. 

Screenshot 2025-04-25 101621

How long does it take to process my application? 

Applications will be processed within two business days. After an initial review, you will hear from our team about the status of your application and next steps.  

How will I receive my medication? 

After we receive your eligible application and a valid prescription for the covered product, we will begin working on filling the prescription. Once processed, the medication will be delivered directly to your home and will arrive in 2-5 business days. 

What happens if my application is denied? 

If your application is considered initially ineglibile for the Prasco-labeled Fluticasone Propionate HFA Inhalation Aerosol Patient Assistance Program, we'll provide a letter that explains why and will give you information on how to appeal the decision within 10 days (about one and a half weeks).  

Is there a limit to how long I can receive free medication? 

For the Prasco-labeled Fluticasone Propionate HFA Inhalation Aerosol Patient Assistance Program, medication is approved for the calendar year. Once accepted into the program, you will be able to reenroll for future calendar years, as long as the program is available. To reenroll, patients must continue to meet all program legibility criteria.

What are my responsibilities as a participant in the program? 

Participants are asked to provide complete and correct information about their financial status, insurance coverage, and health condition during the application process and program duration. You may also need to update the program on any changes to your income, family size, or insurance status to continue receiving assistance. Patients should read the Terms and Conditions to full understand their responsibilities. 

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